Lead Times + Shipping
LEAD TIMES/ TURNAROUND
Once your order is received and paid in full, it will be scheduled for production depending on items, your event date, all information being received and design approval being received, the turnaround time can range between 1-6 weeks, or closer to your event date as agreed. As a guide, current standard lead time is 2-3 weeks however please touch base if you have any queries. We do take a limited number of rush orders which may incur an additional fee so please touch base if you need an item urgently.
FAST TRACK / RUSH ORDERS
We accept a limited number of fast-track orders based on the current workload. An additional fast track fee of 20% - 50% applies depending on how quickly you require the item(s). An individual quote will be supplied for fast track queries.
All our products are packed carefully for delivery and may be sent via Australia Post (Parcel or Express Post) or Courier (Standard or Overnight) depending on items and date required. Where re-delivery is required, this will be at your expense.
As a guideline, deliveries within metro Adelaide will take 1-2 days, and deliveries to other metro areas will take 1-5 days and to western metro areas or QLD will take 5-10 days. For all rural areas, please allow an additional 2-3 days. Guestbooks are printed overseas and may take 7-10 days from dispatch date to arrive.
If you are unsure whether you will receive your item in time for you event, please get in touch.
We will ship your order in accordance with the delivery address supplied with your order. We are not responsible for shipping to incorrect or outdated addresses. You will be responsible for any redelivery fees.
We do not ship outside of Australia.
RETURNS, EXCHANGES + CANCELLATIONS
As our work is custom and made-to-order, please choose carefully as there are no cancellations, exchanges or returns. We accept a certain number of orders per month; therefore unfortunately cannot offer any refunds for cancelled orders.
We take no responsibility for items damaged once they have left our possession however we offer complimentary insurance with Australia Post or Courier Company for all items so please notify us via email firstname.lastname@example.org within 48 hours of receiving the item along with photographs of the product and packaging if your item/s arrive damaged so we can assist with claiming your refund and quick replacement if required. If an error has been made on our behalf, we will replace the product(s) for you.