Lead Times + Shipping
Lead times
Most made-to-order physical products are produced in approximately 7–14 days, plus shipping time.
Here's how custom orders work:
- Place your order and send through your wording, names, logo or other details
- Where a proof is included, I email you a digital proof to check
- You approve the design before production
- Your item is made in approximately 7–14 days
- Then add shipping time on top
Larger orders and full stationery suites may take longer. If you have an event date, include it with your order so I can confirm timing.
Need it sooner?
An express 3-day production turnaround may be available on request depending on the item and current workload. Please email hello@heysweetpeach.com.au before ordering to confirm express availability.
Shipping costs
Shipping is worked out by weight at checkout:
- Letters and small items - $4 standard, $8 express
- Up to 1kg - $12 standard, $20 express
- 1-5kg - $22 standard, $32 express
- 5-8kg - $30 standard, $45 express
- Over 8kg - $40 standard, $60 express
Free standard shipping on orders over $250.
Free pickup from Happy Valley, SA - choose it at checkout and I'll email you when it's ready.
Digital files are emailed, so there's no shipping charge.
Delivery times
Once posted, delivery timing varies by destination and carrier. Large-format signs over Australia Post's size limits may travel by courier instead.
You'll receive tracking details when your order is sent. If you're working to a date, please allow for production plus delivery time.
Addresses
Orders are sent to the address supplied at checkout. Please double-check it before submitting your order. Redelivery caused by an incorrect address may incur an additional charge.
If something arrives damaged
Email hello@heysweetpeach.com.au within 7 days of delivery with photos of the item and packaging so I can help resolve it.
Changes, cancellations and refunds
Because personalised products are made specifically to your names, wording, colours or branding, change-of-mind returns aren't available once production has begun.
Where a proof is supplied, please check spelling, dates and wording carefully before approving it.
If your order arrives damaged or doesn't match the approved proof, please get in touch so it can be put right.
Ready-made, non-personalised items may be returned in unused condition in accordance with the store's applicable returns terms.
Nothing on this page limits your rights under the Australian Consumer Law.
Shipping area
Orders are available for pickup in Happy Valley, South Australia, with shipping available within Australia. Product pages will show the delivery options available for that item.